Privacy Policy

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, account details, transaction information, identity verification details, payment method information, messages, uploaded documents, and any information submitted during escrow or verification workflows.

We may also collect technical information such as your IP address, browser type, device information, session activity, login history, pages visited, and actions taken on the platform.

2. How We Use Your Information

We use your information to create and manage your account, process transactions, support buyer and seller workflows, verify identity details, review transaction activity, prevent fraud, provide customer support, improve platform security, and comply with legal or regulatory requirements.

Transaction-related information may be used to help both parties understand the status of a transaction, confirm agreed terms, review delivery or approval steps, and maintain a clear transaction record.

3. Identity Verification

When you use Get Verified, we may collect details such as your legal name, date of birth, phone number, country, address, and payment method information. This information is used to confirm account ownership, reduce fraud risk, and support safer transaction handling.

Verification information may be reviewed by authorized administrators or compliance staff. We do not use verification details for unrelated marketing purposes.

4. Payment and Disbursement Information

Vortiq Escrow may collect payment or payout-related information such as bank details, payment references, payment method selections, manual payment records, and wallet-related metadata where applicable.

Payment information is used to support transaction processing, confirm payment status, manage payouts, and maintain platform records. No payment method selection alone means funds have been deducted.

5. How We Share Information

We may share relevant transaction information with the buyer, seller, or broker involved in the transaction so each party can understand the agreement, status, delivery steps, and approval requirements.

We may also share information with service providers who help operate the platform, such as hosting providers, payment processors, verification providers, email services, fraud prevention tools, analytics tools, and support systems.

We may disclose information if required by law, court order, regulatory request, fraud investigation, dispute resolution, or to protect the rights, safety, and security of Vortiq Escrow, users, or the public.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online platform can guarantee complete security. Users are responsible for protecting their login credentials, using strong passwords, keeping account access secure, and reporting suspicious activity.

6. Data Retention

We retain account, transaction, verification, payment, and support records for as long as needed to provide the platform, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain accurate transaction history.

Some records may remain after account closure where required for compliance, security, audit, fraud prevention, or dispute resolution.

7. Cookies and Similar Technologies

Vortiq Escrow may use cookies and similar technologies to keep users signed in, protect sessions, remember preferences, analyze platform usage, improve performance, and support security features.

Users may control cookies through browser settings, but disabling cookies may affect login, transaction, or verification features.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or request a copy of certain personal information. You may also request updates to inaccurate account or verification details.

Some information may not be deleted immediately if it is required for transaction records, fraud prevention, legal compliance, audit requirements, or dispute resolution.

9. Communications

We may send account, transaction, security, verification, payment, and support-related messages. These are necessary service communications and may not be fully disabled while you use the platform.

Marketing communications, if introduced later, will include appropriate opt-out options.

10. Children's Privacy

Vortiq Escrow is not intended for children or users below the legal age required to enter into binding transactions. We do not knowingly collect personal information from children.

11. International Users

Users may access Vortiq Escrow from different countries. By using the platform, you understand that information may be processed and stored in locations where our systems, service providers, or administrators operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, security practices, or business operations. Updated versions will be posted on the platform with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or how your information is handled, contact Vortiq Escrow support through the support or contact options provided on the platform.