Support

Vortiq Escrow support helps buyers, sellers, and brokers understand transactions, verification, payment steps, delivery review, and account-related issues.

If you need help, please contact support with your transaction ID, account email, and a clear description of the issue so we can review your request faster.

How We Can Help

Transaction Support

Get help with creating a transaction, accepting terms, reviewing transaction status, inspection periods, delivery steps, payment confirmation, cancellation requests, and transaction completion.

Verification Support

Get help with Get Verified, identity details, phone number issues, address information, account type selection, payment method setup, and verification review status.

Payment and Payout Support

Get help with manual payment instructions, ACH payment details, wire transfer payment details, payment references, payout information, and understanding when funds can be released.

Delivery and Inspection Support

Get help when goods, services, digital products, domains, software, websites, mobile apps, social media accounts, or other items need to be reviewed before approval.

Dispute Support

If something does not match the agreed transaction terms, support can help review transaction records, delivery evidence, messages, payment references, and other information related to the issue.

Account Support

Get help with login issues, password recovery, email verification, account security, profile details, or suspected unauthorized access.

Before Contacting Support

Please prepare the following details when possible:

  • Your transaction ID
  • The email address on your Vortiq Escrow account
  • Your role in the transaction: buyer, seller, or broker
  • A short explanation of the issue
  • Any relevant payment reference, delivery proof, screenshot, or message

Support Hours

Support requests are reviewed as quickly as possible. Response times may vary depending on the type of request, account verification status, transaction stage, and whether additional review is required.

Important Notes

Vortiq Escrow support cannot release funds until transaction requirements are satisfied.

Vortiq Escrow support may request additional information before approving, cancelling, disputing, or completing a transaction.

For security reasons, support may not discuss account or transaction details with anyone who is not connected to the transaction.